Shipping Policy
1. Processing Time
At Refto, every order is prepared with care to ensure quality.
• Orders are typically processed within 1–2 business days
• Orders are not processed on weekends or public holidays
• During peak seasons or sales, processing time may be slightly extended
2. Shipping Time
Delivery times may vary depending on your location and shipping method.
Estimated delivery time:
• Domestic Orders: 3–5 business days
• International Orders: 7–21 business days
• Delivery times may vary due to customs clearance, courier delays, or unforeseen circumstances
3. Shipping Charges
Shipping costs are calculated at checkout based on your order details.
• Charges depend on delivery location and package weight
• The exact shipping fee will be displayed before payment
• Free shipping offers (if available) will be clearly mentioned on the website
4. Order Tracking
You can easily track your order after it has been shipped.
• A shipping confirmation email will be sent after dispatch
• The email will include your tracking number and tracking link
• You can monitor your shipment status in real time
5. Incorrect Address
Please ensure your shipping information is accurate before placing an order.
• Refto is not responsible for orders shipped to incorrect addresses
• Customers are responsible for any reshipping charges
• Address changes may not be possible after the order is processed
6. Lost or Delayed Packages
We are here to support you if any issues occur.
• Once the package is handed over to the courier, delivery is managed by them
• Delays may occur due to weather, customs, or logistics issues
• If your order is significantly delayed, contact us for assistance
• We will help track and resolve the issue as much as possible
7. Customer Support
If you have any questions regarding shipping, feel free to contact us.