Return Policy
1. Return & Exchange Eligibility
At Refto, we want you to be satisfied with your purchase. You may request a return or exchange within 3 days of delivery if there is an issue with your order.
Eligible cases include:
• Item received is damaged, defective, or faulty
• Wrong item or incorrect size delivered
To qualify:
• Item must be unused and in original condition
• Item must be returned in original packaging (if applicable)
• Proof of purchase (order confirmation or receipt) is required
2. Exchange Policy
We offer exchanges for eligible items.
• Approved requests will be processed as an exchange or replacement
• Exchanges are subject to product availability
• If the requested item is unavailable, a similar product or store credit may be offered
3. Non-Returnable Items
The following items are not eligible for return or exchange:
• Items damaged after delivery due to misuse or wear
• Used items or products not in original condition
• Items without original packaging or proof of purchase
• Clearance or final sale items (if applicable)
If you are unsure about your item, please contact us before requesting a return.
4. Return Shipping Costs
• If the issue is due to our mistake (damaged or wrong item), we will cover return shipping
• For size exchanges or personal preferences, customers are responsible for return shipping costs
5. How to Request a Return
To request a return or exchange:
• Contact our support team within 3 days of delivery
• Share your order number and clear images of the issue
• Our team will guide you through the return process
6. Contact Us
If you have any questions or need assistance, feel free to contact us.